HERE YOU WILL FIND A LIST OF FREQUENTLY ASKED QUESTIONS THAT ARE PROVIDED TO SUPPORT YOUR NEEDS.
• How are shipping costs calculated?
Shipping costs vary depending on the weight/volume of the products included in the cart and are calculated at 2% of the cart for orders up to 750,00 € and 1% for orders from 750,01 €. Gargiulo&Maiello Spa reserves the right to cancel/reduce these transport costs in certain circumstances, periods, type of product or achievement of expenditure thresholds as well as to require supplements to transport costs in the presence of particularly large shipments.
• Is it possible to indicate a forwarding address other than the billing address?
Yes, it is. At the time of purchase, if you register as a Registered User/Company, you can indicate a different shipping address from the billing address.
• With which courier sent?
The shipments are entrusted to BRT Bartolini Corriere Espresso or other equivalent private carrier.
• Is it possible to collect the goods at the warehouse of the Courier?
Normally it is not possible to collect the goods in person, For specific circumstances or needs it is possible to contact the Customer Service Gargiulo&Maiello.com on 0039 81.3158411 and evaluate the possibility of a withdrawal at BRT Bartolini logistics.
• Is it possible to collect the goods from your warehouses?
No. It is not possible to collect the goods from Our office All goods purchased online must be delivered by courier.
• Is it possible to arrange an appointment with the Courier for delivery?
Yes. At the end of the purchase process you can choose, if available, the option "delivery by appointment".
• Is it possible to secure the shipment?
Yes. At the end of the purchase process you can choose, if available, the option "secure shipping".
• Can I verify the status of my shipment?
The day following the collection of the goods at our logistics by the Courier, the shipment is assigned a tracking number (tracking number). The Customer receives an e-mail communication containing the tracking number assigned to his shipment and information about the date/time of delivery.
• made deliveries abroad?
Yes. Gargiulo&Maiello also delivers abroad. Contact us by email at the commercial email@example.com indicating quantity, products to be purchased and destination address of the products. We will develop the best commercial offer for the service to be provided!
• What needs to be verified when the courier delivers the goods?
Upon receipt of the package, it is necessary to check that the package of the courier is intact and not cut and/or tampered. In case of suspected tampering or lack of integrity of the parcel it is necessary to accept the goods with reserve, putting the words "reserve of control goods" on the stamp issued by the courier. Otherwise the Customer will not be able to claim later for any tampering or damage.
For further information, please refer to the "Terms of Sale"
• What payment methods do you accept?
Payments can be made by bank transfer or cash on delivery. See payment methods for more details.
• Where can I find the bank details for the transfer?
The bank details for the transfer are contained in the order confirmation email that is sent automatically in case of choice of payment by bank transfer and indicated within the Terms of Sale.
• Can I send a fax or an e-mail with the payment slip and unlock the order immediately?
No. In case of payment by bank transfer the goods are sent only at the time of the actual payment of the amount to the bank account of Gargiulo&Maiello Spa. The credit must take place within 6 working days from the purchase act, past the order is deemed automatically cancelled.
In order to allow the best and rapid management of the order, the identification of the WEB order number must be included in the reason of the bank transfer.
• Is it possible to pay in cash?
Yes, you can pay cash on delivery by choosing as payment method "cash on delivery". We recommend to prepare cash equal to the value of the purchased products, as the Courier does not give the possibility to receive change. For more information, please consult the terms of payment in the Terms of Sale.
• Can payments be made in instalments or can financing arrangements be chosen?
No. Payments must be paid, depending on the payment method chosen, in a single payment and must correspond to the full amount of the order
• Can I pay with postepay?
Yes. The postepay card is a fully fledged Visa card. You can use it to make payment as a normal Credit Card. For more details, please refer to the terms of payment in the Terms of Sale.
STATE OF THE ORDERS
• Can I consult the status of my order?
Yes. You can check at any time the status of the purchases made by accessing the section "Your Account". Log into your personal account on www.gargiuloemaiello.com and visit "Orders Status" – "Your Orders". By clicking on "Details" you can follow the various steps of your order.
DATA CHANGE REGISTRATION
• Can I modify the registration data?
Yes. By accessing the user area "Your Account" you can change the data entered at any time.
• What warranty is there on the products?
All products sold by Gargiulo&Maiello are covered by the manufacturer’s warranty (in the form and manner provided by the manufacturer) and by the 24-month warranty for defects of conformity under DL 24/2002. For more details see the "Terms of Sale".
• What is the procedure to use the guarantee?
To take advantage of the guarantee it is necessary to keep the tax document (accompanying invoice) certifying the beginning of the same. In case of anomalies or defects covered by the manufacturer’s conventional warranty you will need to contact the manufacturer’s Support. For more information on this, please refer to the "Terms of Sale".
• When and how can I exercise my right of withdrawal?
Gargiulo&Maiello Spa recognizes the right of withdrawal pursuant to art. 5 DL 185/99. In the event that the Customer wishes to avail himself of the right of withdrawal is obliged to notify Gargiulo&Maiello Spa, Interporto campano di Nola Lotto A1/A6 80035 Nola (NA) by registered letter A/R, anticipated by fax or e-mail. For more information see the "Terms of Sale"
• When and how is the refund made?
Any refunds are made by Gargiulo&Maiello Spa through Bank Transfer, whether the customer has paid with Bank Transfer or cash on delivery. The refund will be made (for goods not yet shipped) within 24h. after the cancellation of the order or at the time of the return of the goods to the warehouse for the refunds concerning the orders already shipped. For more information see the "Terms of Sale"
• Is it possible to receive the invoice?
In compliance with the applicable tax regulations, Gargiulo&Maiello Spa issues for every online purchase made, the relevant tax document or the accompanying invoice. The tax document is attached to the package containing the goods. Tax documents must be kept for a period of 24 months in order to qualify for the guarantee.
For further information, please refer to the "Terms of Sale"
• Is it possible to receive the invoice by e-mail?
Yes. You can receive a certified copy of the invoice in pdf format by e-mail, sending the request to the firstname.lastname@example.org. It is necessary to specify the order number to receive a copy of the invoice is required. For more information see the "Terms of Sale".
• Is it possible to provide billing data other than shipping data?
Yes, at the time of purchase, by filling in the appropriate fields, it is possible to request that the invoice be addressed to a different subject from the one to which the goods are delivered.
• Need support for your online order?
Contact us by phone at 081.31.58.470 or write us at email@example.com
INFORMATIVE INFORMATION PRIVACY
Privacy is very important to us. We invite you, therefore, to carefully read the information to know how we treat and protect the data you rely on.
DATA PROCESSED BY THE COMMISSION
- The data provided during the Registration to the Site or at the Simple Purchase of our products, simply identifying such as: name, surname, identity document, tax code, address, e-mail and telephone number. This is the data you gave us.
- Data related to your preferences and interests, in particular: the use of services, purchases made, functionality used, connection times, traffic data, navigation data on sites and social profiles of the companies of the Group Gargiulo & Maiello Group or of commercial partners or third parties, the IP address, the device identification, devices and connectivity used. This data can also be collected by means of cookies and metadata.
FAIRNESS OF THE PROCESSING
The data provided by you allow us to carry out all the administrative activities related to your contract and to satisfy your requests, on the other hand help us to understand your interests and your preferences to offer you, in this way, better services and personalized to your needs.
In particular, your personal data are processed for the following purposes and legal bases:
a) with your consent for the purpose of service and in particular for:
- allow you to use your sales platform;
- register to the website, manage and maintain your profile;
- provide you with the goods purchased by invoicing them, sending them service communications and assistance;
- improve technical assistance, customer care, our services, content and products;
- carry out any aggregate statistical analysis on an anonymous basis.
The Data Controller will use your data to protect its legitimate interests in the following cases:
- handle complaints and disputes, recover claims, prevent fraud and illegal activities;
- exercise the rights and protection of the legitimate interests of the Data Controller or third parties, such as the right to a fair hearing;
- send commercial communications to the e-mail address provided by you. Each e-mail sent will allow you, by clicking on the appropriate link, to refuse further submissions.
For the fulfilment of legal obligations your data will be used for:
- comply with the obligations laid down in laws, regulations, Community regulations, orders and requirements of the competent authorities.
b) If you have expressed your separate consent, for other non-service purposes, and specifically for:
- profiling purposes, that is to analyse your preferences and interests (such as your favourite content, your points of sale, your purchases, etc.), and to offer you services, content, personalized initiatives and commercial offers for you (with e-mail, SMS, telephone calls with operator, notifications and newsletters).
TREATMENT OF DATA DATA
Your personal data is used for collection, registration, organization, storage, consultation, analysis, matching, processing, modification, selection, extraction, comparison of databases, use, interconnection, crossing, blocking, communication, deletion and destruction of data.
Your personal data is processed in paper, electronic and automated form and stored in databases.
COMPULSORY DATA AND OPTIONAL DATA
Among the information we collect some are indispensable to the conclusion and administration of your contract, others help us to offer you a better service, day after day. In particular, it shall:
- The provision of your personal data, processed for the purpose of service, is mandatory to purchase products and register you at the site;
- the provision of your personal data, processed for other purposes, is optional. Their non-payment does not prevent the use of the services of the Group gargiulo & maiello, but you will not receive our commercial communications and personalized offers.
The Group gargiulo & maiello conserves and uses your personal data for 10 years from the end of the report for the purpose of service and in any case for the time of prescription provided by law, for no more than 3 years from the end of the report for marketing purposes; for the time of your consent and in any case for no more than 36 months from the collection, for profiling purposes. After that, your data will be deleted or anonymised and processed for aggregated and anonymous statistical analysis.
ACCESS TO DATA
your data will be shared only if strictly necessary. Your data are in fact accessible to:
- employees and/or collaborators of the companies of the Gargiulo & Maiello Group, which contribute to the creation, maintain active and improve all services offered in their capacity as controllers and/or internal controllers and/or system administrators;
- companies of the Group Gargiulo & Maiello Group and service providers that carry out outsourcing activities on behalf of Gruppo gargiulo & maiello - in their capacity as external controllers - carrying out related activities, instrumental or support to those of Gruppo Gargiulo & Maiello , for example: technical management and maintenance of the contents of the website, management of information technology systems, tax services, debt recovery, data processing services for invoicing and archiving documentation related to customer relationships, privacy consulting etc.
COMMUNICATION OF THE DATA
Gargiulo & maiello may communicate your data without your express consent for service purposes:
- to the judicial and/or supervisory authorities at their request,
In any case, we want to reassure you that your data will not be released.
TRANSFER OF DATA
Data transfer outside the European Union is not currently planned. If, in the future, for reasons exclusively related to the provision of the service (e.g. location of cloud servers in non-European countries by the providers in charge, sale of goods located in non-European countries etc.) should your data be subject to these transfers, Gruppo gargiulo & maiello will adopt appropriate guarantees, including adequacy decisions and standard contract terms approved by the European Commission.
RIGHTS OF THE PERSON CONCERNED
We explain now what your rights are, in order to always have control of your privacy and your information. If you do not have recourse to the limitations provided by law, you have the right to:
- RIGHT OF ACCESS, or to have confirmation of the existence or otherwise of your personal data, even if not yet recorded, and to request that such data be made available to you in a clear and comprehensible way, under this right it is your right to ask for directions and, if so, copy:
a) the origin and category of your personal data;
b) the logic of use, in case your information is processed by electronic means;
c) the purposes and modalities of processing;
d) the identification details of the Owner and those responsible;
e) the subjects or categories of subjects to whom your personal data may be communicated or who may become aware of it;
f) the period in which your data is stored or the criteria that are used to determine that period, whenever possible;
g) the existence of an automated decision-making process, including profiling. In this case you can request the used logics, the importance and the expected consequences for you;
h) the existence of adequate safeguards in case of transfer of your data to a non-EU country or international organisation;
- NEGOTIATING - obtaining, with a justifiable delay, the updating of the change, the incorrect modification or the integration of the non-compulsory element, if it is of interest to you,
CANCELLATION RIGHT– it is your right to obtain the deletion, the blocking of data or, where applicable, the form:
a) if treated unlawfully;
b) if no longer necessary in relation to the purposes for which they were collected or subsequently treated;
c) in case of withdrawal of the consent on which the processing is based and in case there is no other legal basis;
d) if you are opposed to the processing and there are no further legitimate reasons to continue using your data;
e) if required by law;
f) in case they are referred to minors.
The Owner may refuse to delete your data in the case of:
a) exercise of the right to freedom of expression and information;
b) fulfilment of a legal obligation, performance of a task in the public interest or exercise of official authority;
c) reasons of public health interest;
d) archiving in the public interest, scientific or historical research or for statistical purposes;
e) establishment, exercise or defence of a right in the courts;
- RIGHT TO LIMITATION you can obtain the limitation of treatment in the case of:
a) contesting the accuracy of personal data, if you did not prefer to ask for the modification, updating, modification or correction of your data;
b) unlawful treatment of the Owner to prevent its cancellation;
c) exercise of your right in court;
d) verification of the possible prevalence of the legitimate reasons of the Data Controller over those of the data subject;
- RIGHT TO PORTABILITY. You are entitled to receive, if the processing is carried out by automatic means, without hindrance and in a structured format, of common and readable use, the personal data concerning you, that you have provided us with prior consent or on contract to transmit them to another Owner or– if technically feasible– to obtain direct transmission by the Owner to another Holder;
RIGHT OF OPPOSITION, you have the right to object at any time in whole or in part:
a) for legitimate and prevailing reasons, related to your particular situation, the processing of personal data concerning you;
b) the processing of personal data concerning you for marketing and/or profiling purposes where carried out (e.g. you can object to the sending of advertising or direct sales material or to the completion of market research or commercial communication, through the use of automated call systems without the intervention of an operator, with e-mail and traditional marketing methods, with telephone and paper mail).
For all the cases mentioned above, if necessary, Gruppo gargiulo & maiello, as controller, will inform third parties to whom your personal data is communicated of the possible exercise of rights by you, except in specific cases (e.g. where such fulfilment proves impossible or involves the use of means which are manifestly disproportionate to the protected right).
We remind you that you can at any time modify and revoke the consents given in the Personal Area of the sites: www.ideabellezza.it wwww.gargiuloemalo.com wwww.g-cube.it and exercise your rights by sending an email request to: Group gargiulo & maiello Function DPO – Avv. Marco Sergio firstname.lastname@example.org or by registered mail to/r at the operating headquarters of the organisation - Interporto di Nola Lotto A1-A6 - 80035 Nola (Na).
Finally, for the processing referred in this policy, you have the right to submit a complaint to the Guarantor for the Protection of Personal Data (www.garanteprivacy.it ).
DPO (Data Protection Officer
The processing of personal data is required by Gargiulo & Maiello SpA, in the person of the CEO doctor. Alessandro Maiello, registered office in Naples at Via Posillipo 69/30. Data Protection Officer DPO Avv. Marco Sergio - 1° telephone N. 3897853044, 2° telephone N. 081.3158411 email email@example.com or at the operating headquarters of organization - Interporto di Nola Lotto A1-A6 - 80035 Nola (Naples) . The updated list of our data controllers is available from the offices of Gruppo gargiulo & maiello s.r.l. and can be consulted at.
MEASURES OF SECURITY
Whenever you use our services, Gargiulo & Maiello Group and third parties who work for us take appropriate security measures to prevent unauthorized access, unauthorised disclosure, modification or destruction of your data, in accordance with applicable national law and the GDPR.
In particular, access control systems for the network, servers and programs are used to prevent the disclosure of data to unauthorised external users, firewall and antivirus systems are adopted to protect against viruses and malaware that could erase, disclose or render unusable data, encryption techniques and pseudonymisation of data are implemented, physical and logistical measures of protection of the informatic infrastructures are implemented, procedures of business continuity and disaster recover are implemented, let alone of Data brunch in case of violations.
DATA OF MINORS
Gargiulo & maiello allows young and old to enjoy the services offered in tranquility. For this reason we remind you that children under 18 years of age can use the service only with the assistance of a parent or of those who exercise the parental authority, which will provide the personal data and the necessary privacy consents.
Gargiulo & Maiello Group does not knowingly use the service to process personal data relating to children under 14 for profiling purposes.
This information may be modified. For every update, we invite you to consult our websites made available by Gargiulo & Maiello Group.